sunsetservices web store FAQ section

Yes you can if you are qualified. Here is some info of how you can leave feedback. Who can leave feedback? Qualified buyers - Ones that paid instantly using only PayPal checkout - receive an email from noreply@ecrater.com with a link at the time the payment was made and again about 20 days later. You must have that link to leave feedback. KEEP in mind MANY mail systems put all no reply emails in the trash or spam folder - IF they deliver them at all. AOL is known for not delivering such emails. The subject line reads "Rate your transaction for seller sunsetservices" and the email is from noreply@ecrater.com Where does feedback show up? Click on an item in our store from our store homepage. Right under the price is a link "View sellers feedback".

Each product displayed has a link that you can click to check the shipping cost if any. Please note that we do not ship to PO BOXES just physical addresses. A lot of our items are FREE SHIPPING. Shipping costs will also be displayed on the Invoice you see before confirming your order.

As a general rule 3 to 5 business days you should receive your order if you pay by Paypal or Stripe. We ship all of our orders with a tracking number assigned so you can see when to expect your order. If you pay by Money Order thru the U.S. Mail it will take at least 10 business days for you to receive your order. Money orders should be received by us in 3 to 4 business days. If we do not receive your Money order by the 5th bursiness day we will cancel your order.

You can be assured of safe shopping because we offer paypal as a payment option. Paypal will put a hold on your money in our paypal account once you file a complaint and we won't receive your money until you are satisfied. Our policy is if you are not satisfied for any reason then once you ship the product back to us you will get your refund less your shipping cost of sending the product back to us.

Thank you for your interest in Sunset Services. We have been in business since 2005 and our mission is to provide the best service to our customers. We are proud of our good service, fair prices, and feedback we have received from our customers with ebay & Ecrater. We have a 100% Positive Feedback Rating, which means we don't have 1 complaint against us so you can order with confidence.

Sunset Services offers the following Returns Policy: Get the item you ordered or get your money back. Guaranteed. All items if you are not happy with must be returned within 30 days in original packaging. Buyer pays for return shipping. Some products will have a 20% restocking fee when returned, which will mean 20% of the product cost will be deducted from your refund. Some products are not returnable and will say that in the product description. Our goal is that you be 100% satisfied with your purchase or your money back.

We accept Paypal & Stripe. We have found Paypal & Stripe to be the safest payment methods for the buyer as well as the seller online. Also you can shop safely and with no worries as Paypal & Stripe protects you with buyer protection in case anything should go wrong. Paypal & Stripe also accept Visa, Mastercard, Discover, American Express credit cards. With Paypal you do not have to have a paypal account to pay for your order. Paying by Paypal your order is shipped out within 24 hours of receiving your payment. However if you don't like Paypal we also accept Stripe & money orders.

Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers. We use a third-party credit card processor that meets strict international standards for data security. We do NOT store your credit card number. We at Sunset Services understand that you are putting your trust in us when you purchase from us online. We go to great lengths to ensure that your information is safe from beginning to end and we thank you for your confidence in us.

INFORMATION COLLECTION AND USE Sunset Services is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Sunset Services collects information from our users at several different points on our web site. Sunset Services collects information from users ordering our products regarding their Internet provider; this information may include the user's IP address, host name, country of origin and Internet provider being used. This collected information may be shared with our financial partners placing the order for the sole purpose of assisting this user in determining the validity and legitimacy of the response. This information includes: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Sunset Services to maintain and improve the quality of the service and to generate statistics regarding use of the Sunset Services site. Financial information, such as credit card numbers and bank account information, is not collected on our site. All financial information goes to our financial partners such as Paypal for the purpose of approving orders for our products. All our financial partners websites are security encrypted for safe business.